FAQ
How do the collections work?
We provide a selection of themed collections (Boho, Citrus Summer, Botanic, Rosé, Sapphire, and Autumn) to hire. Once you have picked your collection to suit your theme, we will work with you to organise the perfect time for us to arrive at the venue and set up. Let us do the hard work for you while you sit back and relax. Within the hour your venue is going to look amazing and ready for your event.
When should I book?
The best time to book is now! Our schedule fills up quickly, so if you are interested in booking please enquire earlier rather than later. We would hate for you to miss out.
Do we pay bond?
We don’t require a bond but do require a 50% non-refundable deposit to secure your booking. Please also note that quotes maybe issued; however, these items cannot be held for you until a deposit is received.
When is full payment expected?
Your full payment is required to be paid two weeks prior to your event. If your event is booked within 30 days then the payment requirement is that full payment is expected to secure your booking.
What is your delivery fee?
Delivery and pick up within Christchurch is $50 which includes set up and pack down by the Good Gatherings team. If you live outside of Christchurch this delivery fee will vary depending on the location of your event. We do our absolute best to try and make your delivery and pickup fee affordable and certainly do not use delivery charges to make a profit.
What is your refund policy?
The deposit is non-refundable as it secures your spot in our calendar and we set aside the items that you have hired based the deposit. Full payment must be made two weeks before your event. If numbers have changed two weeks before your event we will let you lower your number of guests by 10% and then anything more than that is considered cancellation which is typically non-refundable. Lowering numbers less than two weeks before your event is considered cancellation.
Do you have conditions of use?
We do trust that our clients will take care of our items during the event but we understand that sometimes accidents happen. In that case, if we are required to perform extensive cleaning or repair on the item we will talk to you about the cleaning or repair fee.
How long can I hire the collection for?
The length that you require the collection is completely up to you. The box prices are for 12 hours but if you require the box for longer, it will be classed as x2 day booking and will be charged accordingly. We individually arrange the set up and pack down with each of our clients and can be flexible. Please note: if the pack down is required between 8pm-8am there will be an additional $50 after-hours fee.
Is it better to set up inside or outside?
Both! We find that inside and outside are amazing but it depends on your event. Let us know in advance and we will work closely with you to make your event special.
What is the best season for this?
All seasons! If you want a boho set up on the beach for summer, then perfect we can do that. If you would prefer a cosy fiesta winter event in the lounge then we would be happy to create that for you. No matter what the season there is always a great reason to have an event.
Do you supply food?
Unfortunately we don’t supply food as a part of our business but we work closely with some of Christchurch’s best vendors.
Can we discuss options over the phone or in person?
If you want to discuss over the phone or in person then arrangements can be made, fill in our enquiry form online with all the information that you have and add a note requesting a meet up or a phone call and we will try to arrange a time with you.